Common Questions and Answers

Please take a look at these common questions and answers to see if they can help you right away. If you still have a question or comment after reading them, please Contact Us

General

Better Mind Better Body is a 60-Day program custom-designed for Yoli. You will have 90 days to complete your 60-Day program. It will help you transform your mindset so you can reach your physical, emotional, and financial goals.

Better Mind Better Body follows a simple, step-by-step process to help you develop habits that will create lasting change. You will spend an average of fifteen minutes each day watching short coaching videos and completing tasks that guide you to focus on, write about, and take action toward your goals.

At Yoli, we believe that you can accomplish anything you set your mind to. Better Mind Better Body will help you make your dreams a reality. This program empowers you to envision your ideal future, commit to your goals, and transform your lifestyle to live your best life.

Better Mind Better Body was created by International Bestselling Author Rod Hairston, a global authority in human potential, leadership, and organizational culture and his team of researchers and experts in psychology, human behavior, and transformational behavior change. This team provides more than 70 combined years of expertise in the fields of social psychology, organizational behavior, and personal development and have impacted more than a million lives worldwide.

Yes. You are creating a separate login and password for YoliBMBB.com. You are welcome to use the same info as your Yoli.com account. They are not linked together.

Go to www.yolibmbb.com. Click the "Register Now" button and complete the information to purchase the program. You may use Visa, Mastercard, American Express or Discover.

Follow the instructions to confirm your email. You will be asked to select your start date. You will see the next ten days as available program start dates. The program starts 365 days of the year.

Go to www.yolibmbb.com. Click the "Register Now" button and then "I'm Ready to Register!" to complete the information to purchase the program. You will be asked to select your start date. You will see the next ten days available program start dates. The program starts 365 days of the year. After you purchase the program, you will see the new program in your profile.

Good news! By completing the program, you will develop and reinforce positive habits around your health and mindset goals that will support your quality and fulfillment in life.

If you're a Yoli Member or Preferred Customer, you will also receive a $50 product credit for completing the Better Mind Better Body 60-day program within 90 days of the program start date. A Yoli Member ID number must be provided in order to receive the product credit. If you do not know your Yoli Member ID or you want to learn more about becoming a member or preferred customer, please contact Yoli Customer Service at 1-888-295-9009.

To successfully complete the program, you must complete and save all 60 days with the scoreboard showing 100% on each day, within 90 days of the program start date. On-time points do not factor into the successful completion score.

Each day you will complete and save your activities until it shows 100% complete on the screen. To successfully complete the program, you must complete and save all 60 days within 90 days of the program start date with the scoreboard showing 100% each day. On-time points do not factor into the successful completion score.

You will spend an average of fifteen minutes each day watching short coaching videos and completing tasks that guide you to focus on, write about, and take action toward your goals.

Go to yolibmbb.com and enter your email login and password, and you will open up to your profile page. Look for the text field box to enter your Yoli Member ID # and click Save Member ID. You may also get to this location from the slide-out menu under the navigation link that says My Profile Home. You may edit your Yoli Member or Preferred Customer ID number at any time and click Save Member ID.

No. Payment is processed on yolibmbb.com and can be made by Visa, Master Card, Amex, or Discover.

No, the payment for the program is a registration fee and is not refundable.

For participants who have provided their Member ID number when purchasing Better Mind Better Body on yolibmbb.com, you will receive your credit in Payhub as Yoli Cash, which is found in your team office account. The credit will appear in your account within 2-4 weeks of successfully completing the program. Your $50 credit/Yoli cash can only be used on Yoli Products on yoli.com.

No, the product credit does not expire.

Yes, you can. Go back to www.yolibmbb.com and purchase another Better Mind Better Body program. This is the perfect program to take consistently to support you in reaching your next level growth goals.

Yes, if you have a Yoli Preferred Customer or Member ID number, you will receive a product credit each time you successfully complete the program.

You need access to the internet through a smartphone, tablet, or computer for consecutive 60-90 days. You need a valid email account that you can access. You'll be asked to confirm your email address.

Your login is the email address you entered when you created your account. You may change your login at any time. Login to yolimbb.com and look for the "Edit My Profile" Link on the slide-out navigation next to your name.

Go to www.yolibmbb.com. Enter your login and password. Click the "Let Me In" button and then click the "Enter Program" button.

We have not launched closed captioning for the program videos just yet, and it's coming soon. If you prefer or require closed captioning, please send us a support ticket to be notified when it has launched.

The official launch start date is/was Monday, August 19, 2019.

Each day, the following ten days will be listed as an option for you to register. If you want to start the program later the ten days out, return back to the site to register when you are within ten days from being ready to begin.

Yes, you can! Go to yolibmbb.com and look for the button that says "Gift This Program." Select the number of programs you want to purchase and enter your payment information.

After purchasing your program(s) to gift, you can view them at any time by logging into yolibmbb.com and clicking on the link "Promotions Codes" in the slide-out profile menu accessible by clicking on your name in the top right corner.

For each program purchased, you'll see a unique promotion code listed, which you may give to anyone you choose. Instruct them to go to yolibmbb.com to register and they'll see a text field to enter their promotion code. The payment total will zero out as paid. Each code may only be used once.

After purchasing your program(s) to gift, you can view them at any time by logging into yolibmbb.com and clicking on the link "Promotions Codes" in the slide-out profile menu accessible by clicking on your name in the top right corner.

For each program purchased, you'll see a unique promotion code listed, which you may give to anyone you choose. Instruct them to go to yolibmbb.com to register and they'll see a text field to enter their promotion code. The payment total will zero out as paid. Each code may only be used once.

No. The $50 Yoli Credit is an incentive for the person who actually completes the program. If the person you gift the program does not become a customer or member of Yoli in the sixty-ninety day period, there will be no credit issued to them or you.

Yes, but only before the program has ended. Your end date will vary between 60-90 days, whichever day you successfully complete the program in that time frame. Your new Member ID must be entered in your profile before the program ends.

To do so, go to yolibmbb.com, enter your email login and password, and you will open up to your profile page. Look for the text field box to enter your Yoli Member ID # and click save. You may get to this location from the slide-out menu under the navigation link that says My Profile Home.

If you become a Yoli Member or Preferred Customer after the program has ended, you can register for the program and participate again to earn your $50 Yoli Credit for successful completion of the program.

No. If you want to learn more about becoming a Yoli Member or Preferred Customer, please contact Yoli Customer Service at 1-888-295-9009.

You have access to the program content for 90 days to complete the 60-day program. If you miss days, you have 30 days after your program ends to complete them. Otherwise, you may want to select a start date when you return from vacation. Remember, there are no refunds, but your payment does not expire, so you can choose a start date that works best for your schedule.

The Better Mind Better Body program is designed for individual participation. Please do not share your login with others. Your account is private and secure, and your program entries are designed for your own personal growth journey.

Each day you enter the program, you will open up to the current day regardless of whether you have completed the previous days or entries. Complete all questions in Today's Activity, and then check the point box and hit "Save Entries".

If there are text boxes that are not optional, the points will not save until an entry is made.

If there is a drop-down selection, the points will not save until one answer is selected.

If there is a ranking scale, the points will not save until one point is selected.

Once all assignments and questions are done, click the Save button at the bottom of the screen and wait for the verification pop up notifying you that you have completed 100% of the daily assignments.

If you have not checked the point boxes for each category, you will not have completed 100% of the assignments and you will receive a warning message.

Make sure to check all point boxes and complete all questions and tasks.

No. You may find the link to the program on Yoli.com where it will direct you to www.yolibmbb.com, or you can access it directly at www.yolibmbb.com

Once you are logged into the program, at the bottom of the screen click on the drop-down selection showing the Day numbers and select the day you wish to navigate to.

You can start another Better Mind Better Body program the day after the program ends, on the 61st day.

No. This site is 100% private. No one but you is able to access the information you have entered into the program.

No. The program is designed around daily commitment and consistency in order to build new habits. Moving head does support the process.

Enter the program and click My Program from the menu at the left-hand side of the screen. Select My Preferences. At the top of the screen, you can select your current time zone to make sure you are able to complete the program in the 24 hours that match your current time zone.

In the menu bar within the program, select My Program and Scoreboard. A pop-up screen will appear that shows all of the days you have completed and any days that you did not fully complete. You can also navigate to any day by clicking the day number from this screen.

At any time after you've purchased the BMBB program, login to yoliBMBB.com and you'll see a link to share a testimonial on the main menu of the site.

Enter the program and click My Program from the menu on the left-hand side of the screen. Select My Preferences. At the bottom of the pop-up screen, you will be able to enter your phone number and select the time of day before midnight to receive a reminder to complete the daily assignments.

Enter the program and click My Program from the menu on the left-hand side of the screen. Select My Preferences. At the top of the screen, you can select your current time zone to make sure you are able to complete the program in the 24 hours that match your current timezone.

You can find your daily entries by clicking on each respective day. Certain entries are bookmarked by the program and are available in the My Journal Entries link in the program navigation.

Your journal will always be available to you on the site to view and print until you start your next or a new Better Mind Better Body program.

When the program has ended, you can log in to the program as normal and you will see a list of the categories in the program. When you click on each category all your journal entries will appear with the option to print.

Yes. However, the program is designed around daily commitment and consistency in order to build new habits, versus playing the catch-up game. Do the best you can to stay current.

There currently is no app. The website is designed to work efficiently on all smartphones and tablets.

If you have completed 100% of all assignments, the program will close automatically after the 60th day.

If you have not completed 100% of assignments, the program will remain open for up to 90 total days to allow you to complete the program. Once all assignments are completed, the program will automatically close.

Once the program is closed, you will continue to have access to My Journal Entries. When you log in as normal and you will see a list of the categories in the program. When you click on each category all your journal entries will appear with the option to print.

You earn points every time you complete an activity, click the check box, and save your entries.

You will receive daily reminder emails while in the program. At the bottom of each email, there is a link to enter directly into the program.

If you have not completed your entries two hours before midnight in your selected time zone, which is automatically set to eastern time zone until you change it, you will receive a reminder email to complete your entries. This can be changed to up to four hours prior to midnight by clicking My Program and selecting Preferences. From the menu bar, you can select the time of your reminder.

This is also where you can sign up for text message reminders.

In the main menu within the program, select My Program and Scoreboard. A pop-up screen will appear that shows all of the days you have completed and any days that you did not fully complete.

Navigate to the day that the video was presented by using the drop-down menu from the bottom of the screen. Alternately, navigate to the Resource Index from the menu at the top left-hand side of the screen and click Videos. All unlocked videos from the current and previous days can be found here.

Support Tickets

Only certain Journal entries are bookmarked by the system to be included as part of this list for easy reference. Once you have saved an entry that has been bookmarked as part of the program, that Journal entry will show up here under its bookmark title. If you'd like to review or change other Journal entries, all entries can be viewed by returning to the specific day of the program using the View Day list. On your desktop the list is at the bottom of your screen next to the word "View." On a mobile device, the day list is at the bottom of your screen under SAVE ENTRIES. Clicking on the arrow next to the listed day will pull up a list of days available, depending on your "current" day in the program.

If you decide within the first six days of starting the program that you want to move your start date, please select the View Registration/Options button next to the Enter Program button and follow the instructions to select a future date available to you. If you are past the sixth day, do your best to complete the program within 90 days of your start date. If you have a specific circumstance or question about this, please submit a support ticket.

If the program has not started yet (before day one), and you decide you want to move your start date, login to your profile and select the View Registration/Options button next to the Enter Program button and follow the instructions to select a future date available to you. If you have a specific circumstance or question about this, please submit a support ticket.

Log on to www.yolibmbb.com.

For General Questions:
If you have not yet registered for Better Mind Better Body, you can select Contact Us and Send Us an Email. Someone from the Better Mind Better Body Website Team will respond within 24 hours of the ticket being submitted. When you receive a response to a support request, you will receive an email with the response and a direct link to take you to that support ticket.

If you are logged in, go to the top of the screen and click the "wrench icon" as a shortcut to your support ticket page.

Alternately, you may click the arrow next to your name at the top header and click the Support Ticket link in the navigation dropdown.

Follow the instructions to Create a New Support Ticket. Someone from the Better Mind Better Body Website Team will respond within 24 hours of the ticket being submitted.

When you're inside the program, you may also look for the Contact Your Advisor to send a message to the support team.

When you receive a response to a support request, you will receive an email with the response and a direct link to take you to that support ticket.

Technical Assistance

Click the "Forgot Password?" link near the login area. You will be asked to enter your email and follow the steps to reset your password.

If you don't receive an email with the password reset link, please check your junk/spam folder.
If you have not received the email, please verify the email address you used to create your www.yolibmbb.com account, which is your username.

Please check your junk/spam folder and spam settings.

To ensure you continue receiving our emails, please add our automated system's "From" address (bmbb@yoli.com) to your address book, trusted sender list, or take whatever steps necessary to prevent those sometimes overzealous SPAM or JUNK filters from intercepting the message before you can read it.

If you do not see them, please send a support ticket and we will assist you.

Your username is the email address you originally used to set up your account. Please verify the email address you used to create your www.yolibmbb.com account.

If you are still unable to remember your username, please send a support ticket and we will assist you.

Make sure to let videos load at least halfway before starting. If you continue to have issues, make sure your internet connection is strong.